At SmarketBuy, your satisfaction is our top priority. We want you to love your purchase! If for any reason you’re not completely satisfied, we’re here to help. Please review our return and refund policy below.
Returns
You may return most new, unopened items within 30 days of delivery for a full refund or exchange.
To be eligible for a return:
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The item must be unused, undamaged, and in its original packaging.
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You must provide proof of purchase (order number or receipt).
Please contact our customer service team at [email protected] before returning any product. Our team will provide you with a Return Authorization and detailed return instructions.
Non-Returnable Items
Certain types of goods are exempt from being returned, including:
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Perishable or consumable items
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Personal care products
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Customized or special-order items
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Gift cards or downloadable software
If you’re unsure whether your item qualifies for a return, please contact us before initiating the process.
Refunds
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
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Approved refunds will be processed within 5–10 business days to your original payment method.
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Shipping costs are non-refundable unless the return is due to our error or a defective product.
Exchanges
If you received a defective or damaged item, we’re happy to replace it. Please contact us at [email protected] within 7 days of receiving your order, including photos of the issue if possible.
Shipping Costs
Customers are responsible for paying return shipping costs unless the item was incorrect, damaged, or defective upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items without tracking.
Contact Us
For questions about returns, refunds, or exchanges, please contact our support team at:
📧 [email protected]